TennCare Online Services

Using TennCare's Online Service, Interchange, healthcare providers can search for TennCare eligibility information for TennCare patients. Long-term healthcare providers can enter and submit or adjust/void claims, and, upload or download HIPAA transactions.

How to Sign Up

1. Register for TennCare Online Services
2. You should receive a response From TennCare Online Services within 10 business days. Your User ID and Passcode will be included. This passcode expires 24 hours after the email is sent. Please Login using instruction below or instructions listed on fax as soon as possible to avoid delays.
3. After you receive your user name and passcode, go to the log in page, and enter them in the log in box on the screen.
4. The next time you log in, you will enter your user name and the password you just set in the log in box.

For additional help or if you've forgotten your password, see TennCare Online Services Help.

IMPORTANT DIFFERENCE BETWEEN A PASSCODE AND A PASSWORD
In using this system you may have both a passcode and a password, but they are not the same. A passcode is only for a one-time use. When you log in with a passcode, you are asked to set your password. After logging in with a passcode and setting your password, you will then access they system each time with your user name and password. A passcode may be issued to first time users or current subscribers who have forgotten their password, and is always entered in the log in box on the right side of the log in screen.